2024-10-10 12:00

Vissa användare upplever problem med nya Outlook. Programmet varnar för hög minnesanvändning och rekommenderar omstart.

Vår rekommendation är att du tillfälligt går över till klassiska Outlook alternativt använder Outlook online.

Microsoft är medveten om problemet och jobbar på en lösning.

Information från Microsoft:

User impact
Users may encounter performance issues with their Outlook client.

More info
Users may notice Outlook using an increased amount of resource utilization, causing the client to freeze or crash.

Scope of impact
Impact is specific to some users who are served through the affected infrastructure.

Update October 11, 2024, at 00:39 AM UTC

Users may notice Outlook using an increased amount of system resources, causing the client to freeze or crash. This issue affects all Outlook connection methods, including the desktop client and Outlook on the web.

This issue has been remediated; however, affected users will need to take action to apply the changes we’ve made to fix the problem:

  • Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues.
  • Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.
  • Current status: Our telemetry continues to show that our mitigation actions have been effective, and we’ve entered a period of extended monitoring to ensure continued stability.
  • We’re continuing to coordinate with customers on reports of lingering impact that we’ve received. For those users still experiencing impact, please refer to the “More info” section of this communication for guidance on actions your users may need to take to apply our solution and fully remediate the problem.

Scope of impact: Impact is predominately to the Outlook client, though users of any connection method including Outlook on the web and Outlook mobile apps may be affected.

Preliminary root cause: A separate service-impacting event caused an issue retrieving policy data. This caused Outlook users to experience high system memory usage, which resulted in poor performance and crashes.

Update Oct 10, 2024, 4:28 PM GMT+2

We’re making progress analyzing a potential memory management issue which may be responsible for causing impact. In parallel, we’re continuing to attempt to reproduce the issue internally and we’re reviewing data provided by customers experiencing crashes and high memory utilization when using the New Outlook desktop application to develop a mitigation plan.

Update Oct 10, 2024, 2:56 PM GMT+2

We’re analyzing data from customer reports where they are unable to use the New Outlook desktop application due to crashes and high memory consumption.


Om du upplever problem med några av våra tjänster kontakta EIPCLOUD Helpdesk så hjälper vi dig:

E-post: helpdesk@eipcloud.se
Telefon: +46 8 403 058 33

Mer information:
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